Dr Klein Has Been Awarded a Fellowship to The Royal College of General Practitioners - May 2018

Dr Klein was recently awarded a fellowship to the Royal College of General Practitioners at a ceremony in London.

Dr Klein became a full-time partner at Stour Surgery in 1994. He introduced GP Training and was instrumental in Stour Surgery's Quality Practice Awards in 2002 and 2011 and developing the Stour Access System written up by the NHS Institute for Innovation and Improvement in 2007, which pioneered GP telephone access.

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Christchurch Locality GP Commissioning Group wins NHS Alliance Acorn 

Christchurch Commissioning locality, as part of Dorset Clinical Commissioning Group, has won a prestigious award for making a difference at the NHS Alliance Acorn Awards for their community health and wellbeing project.

The project, led by Jan Childs of Stour Surgery, was a winner in the best example of a practice working with its community to improve health category at the awards ceremony, which took place on 28 November 2013 in London. The aim of the project was to establish a Christchurch Health Network, which would strengthen links with Christchurch Borough Council, Christchurch Community Partnership and the voluntary sector, and enable feedback to the Locality Commissioning Group to improve the health and wellbeing of people who live in the locality.

Membership of the Health Network has now reached over 175 and includes local government councillors, representatives from the Health & Wellbeing Board, third sector agencies, police, patients, and carers. Outcomes from discussions with the Network included the need to:

  • Provide care outside hospital for those requiring urgent social care support to avoid admission
  • Improve access to primary care for isolated housebound older people 
  • Support people with living well with dementia

In order to meet these needs, the Christchurch Angels ‘befriending’ programme, funded by the Christchurch Locality Commissioning Group, Dorset Community Action, and Sovereign Housing, was launched in July this year. The pilot programme at Stour Surgery is to provide immediate or befriending support to vulnerable people to reduce risk of admission to hospital or care home, but also those discharged from acute care and by social services. Such support will complement the Urgent Care Collaborative Scheme and the Dementia Friendly Alliance being developed in Christchurch. A comprehensive database of community providers has also been established, and is updated monthly, for use by GPs, other clinicians and community workers.

Jan Childs said: “I’m delighted with what we’ve managed to achieve in Christchurch, and that it has been recognised through this prestigious award. My goal has been to ensure primary care becomes a partner with the wider community, and to work with the Christchurch Community Partnership and the voluntary sector to find solutions to problems that lie well outside the traditional remit of the NHS. I would like to thank everyone who has worked so hard to make the Network a success.”

Rick Stern, chief executive, NHS Alliance said: “We had a lot of excellent entries for this year’s Acorn Awards. The Making a Difference Award provides the opportunity for organisations to showcase how they are breaking the mould in primary care within their communities, and for us, Stour Surgery’s entry was an outstanding example of this. I am delighted that they are able to share their work through the video they created with ITN Productions.”

The befriending service was also shortlisted as a 2012 finalist for an award by the Health Services Journal. Although the scheme did not win one of the 19 coveted awards this year, we were honoured to join the great and the good - over 1400 health and social care professionals - to celebrate what all the teams had achieved over the last year.

Alastair McLellan, the editor of Health Service Journal said: 
“This year we have introduced a number of new categories to recognise the changing demands on the service. Among them are awards which specifically celebrate individual leadership. But the truth is that every one of our categories celebrates leadership and that everyone in this room is a leader. Regardless or not whether they lead a team – which of course many do – your example points the way for your peers.”

If you are interested in volunteering for this scheme which commenced September 2013, please contact Linda Green, Christchurch Angels Coordinator, on 07443 476798.

Nursing Team Of The Year 

The Stour Surgery nurse team was shortlisted as a finalist for The General Practice Awards 2012 and attended the Awards Ceremony at the Hilton Hotel, London. This again was a great honour for the Surgery.


Vulnerable Patients Are Top Of The Agenda For Stour Surgery  

Stour Surgery in Christchurch has won another award from the Royal College of General Practitioners. The Stour Community Outreach Team (SCOT) was one of eight nominations put forward for the prestigious 2012 Primary Care Teamwork Award by the Wessex Faculty of the RCGP. The award was presented to staff in recognition of theoutstanding, dedicated support provided to its vulnerable patients. The judges felt that the SCOTeam stood out not just because of their work within the surgery team, but for their innovative integration with numerous agencies to keep patients where they wanted to be – in their own homes – and make community care really work. The SCOTeam, led by Liaison Sister, Heather Amey, work alongside the doctors, and other professionals and agencies, to ensure that patients at risk of hospital admission are supported effectively at home. Patients who have been discharged from hospital are also followed up to make sure they have the package of care that they need.

Dr Karen Jenkinson, who was at the ceremony, said “The Partners are delighted that Heather and her team, Jo Donnelly and Justin Evans, have won this award as it is an indictment of the staff who support the doctors in trying to improve the quality of life for our patients and their carers, together with our community partners.  Jan Childs, Practice Manager, said that patients really appreciate the service offered...


“I wish the service had been available when my mum came out of hospital. She had no support and it was a battle to get anything. The team has been a great treasure – to know you can talk to them and get things sorted out.


In the last two years, Stour Surgery has had the honour to receive both the RCGP Quality Practice Award and the Disability Award in recognition of excellence in caring for their staff, patients and carers.

Quality Practice Award 2011 

Stour Surgery Achieves Quality Practice Award as Senior Partner retires after 25 years - March 2011

Staff from Stour Surgery in Christchurch have received a prestigious award from the Royal College of General Practitioners this week for the second time, in recognition of excellence in caring for their staff and patients. There have only been two practices to achieve the award in Dorset and Stour is the only practice in the area to have achieved the award for the second time.  

GP practices volunteer to undertake the Quality Practice Award which entails vigorous monitoring of submitted evidence as well as an intense visit assessment at the Surgery, involving interviews with administrative and nursing staff, doctors and patients, looking at services offered, systems and procedures, staff training and feedback from patient surveys and practice innovations.. The assessors are particularly interested in those surgeries that ‘go the extra mile’ and are innovative in making their service not only accessible but inclusive.

The award is a particular achievement for Dr Graham Archard who retired from the Partnership in March after twenty five years as partner at Stour Surgery.

“I am delighted that the Surgery has won this award for the second time as it is an indictment on the doctors and the staff who are all involved with trying to improve quality in our Practice – I have been fortunate to have worked with such supportive and high quality colleagues over the years I have been here."

Dr Ken McLean, co-chair of the RCGP Quality Practice Award echoes these sentiments. “Undoubtedly achieving QPA is a significant challenge to a practice and this is doubly so when a practice completes it for a second time after a period of five years.  The patients at the Stour Surgery have therefore been lucky to have been provided with the highest level of general practice care over a sustained period of time."

Dr Archard continues… “I have had a most wonderfully enjoyable and rewarding career here in Christchurch and I still remember the first day that I held a surgery over in Kenilworth Court where our original two roomed surgery was placed. Some have even stayed the course and are still registered after all this time! I have made numerous close friends amongst the patients who have trusted me with their care and I shall miss them more than you can believe. I shall continue my work as an expert advisor to the General Medical Council in assessing potentially underperforming General Practitioners. I shall pass the torch on to my very worthy partners and also to our new partner, Dr Karen Jenkinson. “

The Stour Surgery will shortly be presented with a plaque by the College.

Disability Care Award - May 2010


Staff from Stour Surgery in Dorset have received a prestigious award from the Royal College of General Practitioners and Leonard Cheshire Disability for excellence in caring for patients with a disability.

Based in Christchurch, Stour Surgery has won the award for not only providing an outstanding service for patients who are disabled, but also for their carers.  The practice has a Carers’ Group and works hard to identify and address their needs. The practice’s Vulnerable Patient Liaison team also ensures that its more vulnerable patients and their carers are supported in their own homes by working closely with other agencies in the community.

“We work towards the ethos that our surgery is part of our community and we are always looking for ways to improve services for our patients, and make ourselves easily accessible using the Stour Access system,” said Dr Simon Coupe, a GP partner at the Practice.  “At Stour Surgery we try to ensure that the care we provide for patients who are disabled and their carers doesn’t just make their lives bearable, but helps to make it a bit more enjoyable”.

GP practices are nominated for the Disability Care Award by their patients and are invited to demonstrate evidence in the delivery of care to disabled people.  The adjudicators are particularly interested in those surgeries that ‘go the extra mile’ and go beyond their legal obligations to make their service not only accessible but inclusive. 

Dr Nigel Sparrow, said “The adjudicators felt the Stour Surgery had various well-organised services within the practice.  They praised the approach to team training which includes a wide range of ‘hot-topic’ sessions on a quarterly basis.  These include top ten tips for consultations with patients with a learning disability, national guidance updates and examples of best practice.  There is good support and awareness for the needs of carers and the pressures on them including offering an extended appointment service and a well designed practice booklet.”

Jan Childs, Practice Manager, said: “Looking after our more vulnerable patients and ensuring they have a better quality of life is very important to us and we really strive to stay on top of the needs of patients who are disabled, including of course those patients with a sensory loss, those with specific learning difficulties and patients with long term conditions. One way we do this is to ensure support for patients in their own homes and support for their carers,  as well as addressing patients’ clinical needs ”.

The award is made to encourage excellence of care to disabled people in general practice.  It is given to an individual or team in recognition of innovative or significant developments in the organisation, accessibility or delivery of care to disabled people.  The College is grateful to the Leonard Cheshire Disability for sponsoring the award.

Stour Surgery was presented with their award at a special ceremony in London.

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