A new way to manage GP appointments

Put simply, patients get the most senior clinician available – their GP – to carry out their triage and make a decision about who the patient needs to see next. This is done over the phone. If an appointment is needed, the GP sorts that out there and then. Or the doctor may be able to provide care by phone, with no need for face-to-face contact. If a nurse appointment is needed, or a hospital appointment for tests, the GP also arranges this on the phone.

This approach is called the Stour Access System and is being promoted through the NHS Institute for Innovation and Improvement as an example of good practice.

Find out more here.

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