Voice Recording of Telephone Calls
Stour Surgery uses the telephone systems of the surgery to communicate with patients to a high degree. For medical legal reasons and to comply with the 'Law for Business Practice Regulations' we record all telephone calls to and from the surgery. To protect the privacy of any call and the confidentiality of information only the three partners Dr Klein, Dr Wilson and Dr McAskie, together with the Practice Manager and Office Manager Manager will be able to access the recordings.
Access to the recordings will only be made when there is a specific business need and are not for the benefit of patients. Should any message need to be accessed then it will only take place when there are two of the above people in agreement as to the need to access the message.
It is envisaged that it would be extremely rare that there will be any need to listen retrospectively to any call. If any patient has queries please contact the Practice Manager.