Stour Surgery49 Barrack RdChristchurchDorset, BH23 1PATel: 01202 464500
We at Stour Surgery use a team approach to provide the best possible Clinical Care.
Having respect for you, your family and carers at all times, we aim to respond to your needs and the needs of the local community. If you have any suggestions or matters you wish to bring to our attention there is a box in reception or alternatively you can write, email or speak to any member of staff, the manager or a member of the Patients Circle.
Our Agreement We will
We expect you to
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property. All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
Stour Surgery uses the telephone systems of the surgery to communicate with patients to a high degree. For medical legal reasons and to comply with the 'Law for Business Practice Regulations' we record all telephone calls to and from the surgery. To protect the privacy of any call and the confidentiality of information only the four partners Dr Klein, Dr Wilson, Dr McAskie and Dr Wrigley together with the Practice Manager and Office Manager will be able to access the recordings.
Access to the recordings will only be made when there is a specific business need and are not for the benefit of patients. Should any message need to be accessed then it will only take place when there are two of the above people in agreement as to the need to access the message.
It is envisaged that it would be extremely rare that there will be any need to listen retrospectively to any call. If any patient has queries please contact the Practice Manager.
Comments, Complaints & Suggestions Leaflet
If you do not mind your data being used for research purposes, you do not need to do anything else. To opt-out, visit the 'Your NHS Data Matters' website - www.nhs.uk/your-nhs-data-matters - where you can find out more about data sharing and set a national data opt-out.
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Only healthcare staff involved in your care can see your Summary Care Record.
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form which can be provided to you by the surgery.
You can now choose to include more information in your summary care record (SCR) such as significant medical history, immunisations, patient preferences and particular care needs. Your GP may recognise that having additional information in your SCR will be of benefit to you & may suggest this change.
For further information visit the NHS Care records website