How To Book Your Appointment
We are sorry but we are unable to deal with or respond to any request for appointments or problem regarding a medical matter via email. Extenuating circumstances should be discussed and agreed with your GP. Please telephone the surgery on 01202 464500 where we will be happy to help you.
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Book an Appointment
We aim to provide our patients with appointments with their doctor with the minimum of delay.
We ask that you contact the Surgery on 01202 464500 and provide us with a telephone number where you can be contacted at a particular time. When your doctor is next at the Surgery he or she will telephone you and discuss the matter. It may be appropriate for advice to be given or for you to see another professional or have a test first in order to make the entire procedure more effective.
If an appointment is needed, this will be agreed by the doctor within a very short time and we aim to see you within 48 hours. Obviously there are times when your doctor may be away from the Surgery or on holiday. If the matter is not urgent, you are asked to wait for him or her to contact you as above.
If the matter cannot wait, you may be contacted by another doctor or locum doctor, or be advised to come to the Open Surgery, which is Nurse led and held each weekday.
Weekend Opening For Urgent GP Appointments
The weekend GP service on Saturday and Sunday from 9:00 – 18:00 is available every weekend.
Improving Access To GP Services
To help improve access to appointments particularly during evenings and weekends, you may be offered and appointment at the Urgent Treatment Centre at Royal Bournemouth Hospital.
If you would like one of these appointments, please speak to Reception who can arrange this for you. It may be necessary for us to offer you an appointment at the Urgent Treatment Centre between Monday and Friday during our normal opening hours if we have no available appointments in the practice. Out of hours you can call 111 where a triage process will determine whether an appointment is needed before directing you to the most appropriate service.
Appointments at the Urgent Treatment Centre are pre-bookable (unlike A&E) so waiting times following your arrival are similar to being seen in the practice. The Urgent Treatment Centre is located close to the entrance to A&E and is clearly signposted.
Minor Illness & Injury Clinic
This is a Nurse-led clinic for minor illnesses and injuries.
We are currently running this service via telephone appointments only, however a face to face appointment will be made by the clinician if needed.
The service is available to book into 08.30 to 10.15 am Monday to Friday.
The following are NOT APPROPRIATE and we respectfully ask you not use the clinic for:
- An Ongoing or Longstanding Problem
- Chronic Illness which your GP is treating you for
- Prescription Requests
- BP, HRT, Pill Checks or Commencement
- Test Results
- Dressing Changes
- Dental Problems (please refer to your dentist)
- Sick Certificate
- Moles and Skin Lesions
- Diarrhoea and Vomiting
- Viral Illness for less than 5 days (Please see pharmacist)
Our staff will be happy to help you if you are unsure. Please ask at Reception.
For ongoing health problems, appointments should be made with your Doctor in the usual way.
Practice Nurse appointments are available for routine health checks and other clinics - please speak to the receptionist or call 01202 464500 for further information.
Stour Access System
A new way to manage GP appointments
Put simply, patients get the most senior clinician available – their GP – to carry out their triage and make a decision about who the patient needs to see next. This is done over the phone. If an appointment is needed, the GP sorts that out there and then. Or the doctor may be able to provide care by phone, with no need for face-to-face contact. If a nurse appointment is needed, or a hospital appointment for tests, the GP also arranges this on the phone.
This approach is called the Stour Access System and is being promoted through the NHS Institute for Innovation and Improvement as an example of good practice
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
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