High volume of telephone calls

We are also welcoming new members of our Reception Team, who are currently undergoing training, alongside a significant increase in calls relating to our vaccination clinics. This has placed additional pressure on the team.

We understand that waiting to get through can be frustrating, but we kindly ask that patients please be patient and considerate towards our Reception Team during this particularly busy period. We are very grateful to all our patients for contacting us and for booking their appointments and vaccinations.

Our team are working extremely hard to answer calls as quickly as possible and reduce waiting times. We are also taking steps to improve and increase our capacity.

Please be aware that you can also contact the practice through online methods such as SystmConnect or the NHS App. For medical advice you can also use your local Pharmacy First service where appropriate.

This will help us keep our phone lines available for patients who need urgent assistance and allow us to support everyone as quickly as possible.

Please be assured that we are doing everything we can to reduce delays and support our patients.

Thank you for your continued patience and understanding.

Published: Oct 8, 2026